Introduction
At ifory we strive to provide high-quality products and services to our customers. We understand that sometimes you may need to return or exchange an item. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges in accordance with European consumer protection laws.
1. Returns
Eligibility for Returns:
– Items must be returned within 30 days of receipt.
– Items must be in their original condition, unused, and with all original packaging and tags attached.
How to Return an Item:
– Contact our customer service team through chat or support@ifory.eu to initiate a return. Please provide your order number and reason for return.
– You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
– Pack the item securely and include the RMA number inside the package.
– Ship the item to the provided return address. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.
2. Refunds
Processing Refunds:
– Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
– If the return is approved, we will process your refund within 14 days.
– Refunds will be issued to the original payment method. If this is not possible, we will contact you to arrange an alternative refund method.
Refund Amount:
– The refund will include the cost of the returned item(s) and, if applicable, the original shipping cost.
– Return shipping costs are non-refundable unless the item is defective or we made an error with your order.
3. Exchanges
Eligibility for Exchanges:
– Items must be in their original condition, unused, and with all original packaging and tags attached.
How to Exchange an Item:
– Contact our customer service team through chat or support@ifory.eu to initiate an exchange. Please provide your order number and reason for the exchange.
– You will receive instructions on how to return the item and how the exchange process will be handled.
– Pack the item securely and ship it to the provided return address.
4. Defective or Damaged Items
Reporting Defective or Damaged Items:
– If you receive a defective or damaged item, please contact our customer service team through chat or support@ifory.eu within 7 days of receipt.
– Provide your order number, a description of the defect or damage, and, if possible, photos of the issue.
Resolution:
– We will assess the situation and offer a suitable resolution, which may include a replacement, repair, or refund.
– If a return is necessary, we will provide instructions and cover the return shipping costs.
5. Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please contact our customer service team through chat, WhatsApp or support@ifory.eu
This Refund and Return Policy was last updated on 1 of Aug 2024